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Job Description
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We are looking for candidates with Engineering or IT backgrounds who
have good communication and troubleshooting skills. The candidate must be
comfortable in dealing with customers especially on their requirements and
problems.
Requirements • Candidate must possess at least a diploma/degree in any
field of Engineering or Information Technologies.
• Candidate must Possess fluent English & Bahasa
Malaysia, both written & spoken.
• Have passion and willing to learn new technology products. • Have a good communication & interpersonal skills.
• Self-motivated and able to work independently as well as being a dynamic team player.
• Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent.
• Knowledge in Software, Network and Hardware are an added advantage.
• Must possess own transport.
Responsibilities • To liaise with clients on their technical requirements
before initiating software implementation process.
• Conduct technical training session for both local and
overseas clients via online conference / on-site.
• To assist clients with level one technical support via
email, phone, livechat, Whatsapp group and remote access.
• Respond to all customer requests for assistance in a
professional manner.
• Diagnose and troubleshoot for technical issues.
• Conduct duties assigned by superior from time to time.
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education |
| Bachelor's Degree in Computer Science/Information Technology or Engineering (Computer/Telecommunication). |
Required |
| Diploma in Computer Science/Information Technology or Engineering (Computer/Telecommunication). |
Required |
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Skills |
| MS Office |
Required |
| MS Excel |
Required |
| Google Docs |
Required |
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Job Experience |
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| Specialization |
| Technical & Helpdesk Support |
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| Min. Year of Experience |
| 1 Year |
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| Role |
| IT Support/Helpdesk |
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| Industry |
| Computer/Information Technology (Hardware), Computer/Information Technology (Software) or Telecommunication |
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| Position Level |
| Fresh/Entry |
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Language Proficiency |
| Language |
Spoken |
Written |
| English |
Required |
Required |
| Malay |
Required |
Required |
| Chinese |
Optional |
Optional |
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Working Location |
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Malaysia |
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• Puchong |
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