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Job Description
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Responsibilities and Duties:
- Handling post sales
related tasks includes the process of client implementation, training, on
site/off site support, replying emails and
calls of client’s inquiry.
- Collect client’s
feedback and communicate them with the Sales, Product and Developer Team
to improve user experience.
- Liaise and coordinate
with the Product and Developer Team to ensure client’s request are met
with the given timeline.
- Establish a good
relation with client to ensure sustainability of the business and
maintain/reduce churn rate to an acceptable level.
Requirements/Qualifications: - Bachelor Degree in any relevant discipline (a combination of education and experience will be considered).
- At least 2‐3 years working experience in customer service/after sales service.
- Experience in supporting client’s inquiries and technical problem in SAAS industry is an added advantage.
- Good interpersonal relationship, communication, presentation, and coordination skill.
- Good logical thinking, able to quickly understand customer problems and respond to them.
- Accountable and responsible.
- Willing to work flexibly.
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education |
| Bachelor's Degree in Advertising/Media, Business Studies/Administration/Management, Computer Science/Information Technology, Education/Teaching/Training, Engineering (Others), Mass Communication or Marketing. |
Required |
| Diploma in Advertising/Media, Business Studies/Administration/Management, Computer Science/Information Technology, Education/Teaching/Training, Engineering (Others), Mass Communication, Marketing or Social Science/Sociology. |
Optional |
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Skills |
| Good interpersonal relationship |
Required |
| communication |
Required |
| coordination |
Required |
| Presentation |
Required |
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Job Experience |
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| Specialization |
| Customer Service, Marketing/Business Development, Sales - Corporate, Sales - Engineering/IT, Sales - Finance Services (Insurance, Unit Trust, etc), Sales - Retail/General, Sales - Telesales/Telemarketing or Technical & Helpdesk Support |
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| Min. Year of Experience |
| 2 Years |
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| Role |
| Call Centre Executive, Customer Service - General, Business Development, Marketing Executive, Pre Sales Consultant, Sales Support Coordinator, Telesales Consultant, Telesales Executive/Account Manager or IT Support/Helpdesk |
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| Industry |
| Call Center/IT-Enabled Services/BPO, Computer/Information Technology (Software), Consulting (IT, Science, Engineering & Technical), Insurance or Property/Real Estate |
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| Position Level |
| Junior Executive or Senior Executive |
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Language Proficiency |
| Language |
Spoken |
Written |
| English |
Required |
Required |
| Malay |
Required |
Required |
| Chinese |
Optional |
Optional |
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Working Location |
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Malaysia |
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• Bandar Kinrara or Puchong |
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